What is Shrinkage Model calculation🔥| How to Calculate working hours | Techno49 | WFM Call Center

What is Shrinkage Model calculation🔥| How to Calculate working hours | Techno49 | WFM Call Center

This video talks about shrinkage model and working hours monthly calculation which is important in forecasting and scheduling. This video includes productive hours, shrinkage calculation, weekly hours, daily working hours in a simple way.

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