Скачать или смотреть Jeff Sing: What Would You Say You Do Here? Reframing Your Role In The QA Field

The job of an QA Leader is to create a vision of what your QA organization and engineers roles are at your company, but the struggle is the business needs are constantly changing. For example, do we even need a QA role anymore with advances in tooling, AI, or with cheaper headcount outside the US?

To address this, I want to reframe the role of QA in the field not as testers, or developer tooling, but as engineers delivering QA as a Service (QAaaS). Running a QAaaS identifies the areas of needs that engineering lacks, highlights why the work is business impactful, and why the ROI of keeping this organization is essential. I will talk about how to build a pipeline of projects (technical tooling, developer enablement, quality process, governance system, culture shaping), justify value with telemetry/metrics, and the importance of marketing the concept of QAaaS to leadership and your peers.