Скачать или смотреть Turn Customer Challenges Into Wins With Help Desk Workspace | HubSpot Spotlight

Learn more about the Help Desk Workspace and all the newest HubSpot features: https://clickhubspot.com/2lqk

The Help Desk Workspace provides an instant overview of what's critical right now with new features like AI-generated ticket properties, knowledge gap identification, and Journey Analytics that visualize exactly where your customers are struggling.

▪️ SLA Operating Hours to define team availability, ensuring response time goals align with your actual working hours.
▪️ Custom Channel API to integrate any messaging app into your help desk—so you can support customers wherever they are.
▪️ Team Spaces that give each support team a dedicated workspace to manage their own tickets and tasks efficiently.
▪️ Enhanced Performance Analytics to track how your reps and teams are performing—and identify where support or coaching may be needed.
▪️ Ticket Splitting to break complex customer issues into smaller, manageable tasks that different team members can tackle in parallel.

This video features:
Rose Sail, Product Lead at HubSpot

About HubSpot's Spring Spotlight 2025:

In a world where fast sometimes isn’t fast enough, your teams need the latest tools to get a boost. Check out our newest updates that deliver better results, faster than ever: https://clickhubspot.com/2k6b

About HubSpot:
HubSpot is a customer platform that provides education, software, and support to help businesses grow better. The platform includes marketing, sales, service, commerce, operations, and website management products that start free and scale to meet our customers’ needs at any stage of growth. Today, thousands of customers around the world use HubSpot’s powerful and easy-to-use tools and apps to attract, engage, and delight customers.

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