Скачать или смотреть The Trust Focused Customer Experience Model

AI is transforming customer experience,

but the real challenge isn’t just about automating more interactions.

It’s about building trust while delivering efficiency.

Customers want fast answers,

but what matters most is knowing they can rely on your company when it counts.

The Trust-Centered CX Model balances AI automation

with human expertise,

ensuring the right level of support for every situation.

Simple tasks can be handled by AI,

but complex or emotionally charged issues need a human touch.

By segmenting interactions by intent and complexity,

organizations can guide customers to the right solution—whether that’s self-service or a skilled agent.

Provision Networks helps enterprises design these journeys,

integrate technology and partnerships,

and measure what truly matters:

outcomes that build loyalty

and drive business growth.

Provision provides expert advisory services for IT asset management and procurement, specializing in cloud, telecom, wireless networking, contact centers, cybersecurity and more