Скачать или смотреть The Adapters Quick Hit Vodcast – Joseph Bojanowksi, PM Hotel Group

We are going to talk about what makes a world class hotel management company thrive after a pandemic. PM Hotel Group, (Chevy Chase, Maryland USA) led by President, Joseph Bojanowski, grew by 28% in 2021 over 2019. They are now close to managing over $1 billion in revenue with over 70 hotels across multiple brands

Our conversation accelerated quickly to the “how?” They keep conversations and planning tight. The pandemic happened, and like most companies they acted quickly to shrink the business to manage through it and went through a process of a) Assess b) Mitigate and c) Recover. Within 90 days of the first lockdown, they had initiated the “recover” growth plan across the company. And it worked!

Take the time to listen to how Joseph and his team exploited technology to drive communication, connection, and efficiencies across the entire portfolio. They recognized early that they would move from a stable workforce to a fluid one and with a millennial profile. Now they are completely mobile-friendly where employees can check their schedules, payroll and more. This expanded into valuable service and insight extensions for clients and owners alike and reshaped and enhanced their relationship with their constituents.