Intuit’s Chief Data Officer on Transformation Through Data, Analytics, & A.I. | Technovation 711

Ashok Srivastava, Chief Data Officer of Intuit, discusses the way he is transforming the business through the intersection of data, analytics, and artificial intelligence. He describes the way the three areas of focus act independently as well as act interdependently. Ashok follows up with Intuit's Follow-Me-Home Approach to customer experience and how the three areas of data, analytics, and AI bring the perspective of the customer to the business. He also talks about the skills he hires for his team, the methods of collaboration across the organization, and maturing the company’s data strategy. With respect to artificial intelligence, Ashok addresses safety and biases and how he mitigates the risks associated. Finally, he talks about having a longer tenure in the role of Chief Data Officer, how he balances his responsibilities outside of the organization, tech trends on his radar, and his reflections on the keys to his career success.

0:00:00 Introduction
0:01:03 Overview of Intuit's Business
0:02:56 Ashok's Purview as Chief Data Officer
0:04:29 How Data, Analytics, and AI are Transforming Intuit
0:07:58 How Data, Analytics, and AI Act as Distinct Areas of Focus
0:11:23 Intuit's Follow-Me-Home Approach to Customer Experience
0:15:01 Building and Organizing Ashok's Team
0:17:59 Collaborating with the Rest of the Business
0:20:45 Maturing Intuit's Data Strategy
0:24:56 Artificial Intelligence Safety and Incorporating into Intuit's Business
0:28:12 Ashok's Perspective on Chief Data Officers' Short Tenures
0:32:32 Ashok's Role as a Stanford Adjunct Professor & Balancing His Responsibilities
0:36:30 Tech Trends
0:38:48 Keys to Ashok's Career Success
0:42:34 Outro

An audio-only version of this interview is available as episode 711 of Metis Strategy’s podcast, #Technovation with Peter High. Learn more at http://bit.ly/Technovation-711.

Subscribe to Technovation on your podcast platform of choice: https://link.chtbl.com/Technovation

To learn more, visit https://www.metisstrategy.com/technov...

----------------

#podcast #intuit #podcastinterview #CDatO #data #artificialintelligence #ai #analytics #finance #fintech #datastrategy #team #collaboration #customerexperience #education