09 - ServiceNow Order Guides

In this video, I’ll walk you through the process of configuring an Order Guide in ServiceNow. Order Guides allow administrators to bundle multiple items into a single request, making service processes more efficient—perfect for scenarios like employee onboarding where you need to request laptops, software, and credentials all at once.

You’ll learn how to:

Navigate to the Order Guide module
Create a new Order Guide
Add variables and variable sets
Bundle catalog items using rule-based conditions
Enable the 'Cascade Variables' feature
Test the Order Guide for functionality

By the end of this video, you’ll know how to build an Order Guide from scratch and improve the efficiency of service requests in ServiceNow.

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