Zomato can't beat this company run by Delivery Boys | Dabbawala Documentary

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Welcome to another episode of Sunday Bharat Journey.

In this video, we talked with Dabbawalas. A dabbawala is a worker who delivers hot lunches from homes and restaurants to people at work in India, especially in Mumbai. The dabbawalas constitute a lunchbox delivery and return system for workers in Mumbai.

Watch the video to understand how Dabbawalas manage their deliveries, competitions, their history, and we also talked about their future project. Most importantly, we practically went with a Dabbawala to see how they actually deliver lunch.


0:00 Introduction
1:41 Awards and Achievements of Dabbawalas
2:16 Deliveries in a Day.
3:22 How do they manage practically?
7:40 Future of Dabbawalas.
8:25 How organized they are!
9:14 Rau's IAS Study Circle: Society and Social Justice Faculty explain the Social Science behind Dabbawalas.
10:55 The Dabbawalas are Six Sigma Certified.
11:36 Their Competition and how they tackle?
12:45 Customer’s Experience.
13:42 Covid Impact on Dabbawalas.
17:07 Salary of Dabbawala employees.
17:44 Delivery time.
19:54 Next Project of Dabbawala.
21:00 Conclusion

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Edits: Sagar Gupta, Shubham Das.

Resources:

See you, in the next Episode!