Скачать или смотреть Automate Customer Email Replies with Power Automate & Azure OpenAI | Step-by-Step Guide

Stop wasting hours on manual customer email replies—discover how to automate responses, extract key info, and ensure responsible AI with Power Automate and Azure OpenAI! This hands-on tutorial shows you exactly how to combine workflow automation, entity extraction, and draft approval for smarter, faster customer service.

You'll see step-by-step how to use Power Automate cloud flows and Azure OpenAI to process incoming customer feedback, pull out names, order dates, and sentiment, and store everything in Dataverse or SharePoint. Whether you're a citizen developer or just looking to boost your team's digital transformation, this demo tackles real-world pain points—like handling complaints, generating tailored replies, and making sure nothing goes out without a human review if needed.

What You’ll Learn:
✔️ Build an end-to-end workflow that auto-responds to customer feedback using Power Automate and Azure OpenAI
✔️ Automate entity extraction (customer name, order date, sentiment) and store results in SharePoint or Dataverse
✔️ Generate instant or draft email replies, supporting responsible AI and approval processes
✔️ Leverage low-code tools for rapid, scalable business process automation (BPA) in customer service

Timestamps:
00:00 – Automate Customer Email Responses with Azure OpenAI & Power Automate
00:53 – Setting Up Azure OpenAI and API Keys
01:53 – Using the Completions Playground for Prompt Design
02:55 – Building the Power Automate Flow for Email Triggers
06:07 – Real-World Example: Generating Customer Complaints
09:13 – Saving Extracted Entities to SharePoint
09:38 – Creating Draft Emails for Responsible AI Review
10:27 – Reviewing Flow Run History and Outputs
12:06 – Key Takeaways & Next Steps

#PowerAutomate #workflowautomation #Azure #LowCode #DigitalTransformation

Ready to supercharge your customer service with AI and automation? Drop your questions below, share your own use cases, or check out the channel for more Power Platform and Copilot Studio tips!

🫠 About me:
👋 Hi, I'm Damien Bird — Power Platform Cloud Solution Architect at Microsoft ☁️
🧠 Former Forum Super User (2021/22) & Business Applications MVP (2022)
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