What Is VoIP Call Forwarding? (& How to Set It Up)

Never let an important call slip through the cracks again with VoIP call forwarding feature. Tailored for businesses of all sizes, this feature ensures you’re always reachable, whether you’re away from the office, working remotely, or on the move. In this video, Jessica walks you step-by-step through how VoIP call forwarding works!

📝 What we’ll cover:
0:27 What Is VoIP Call Forwarding?
1:06 How VoIP Call Forwarding Works
1:27 Setting Up Call Forwarding
3:16 Benefits of VoIP Call Forwarding
4:32 Additional Resources

📲 What is VoIP Call Forwarding?
VoIP call forwarding allows you to direct incoming calls to any telephone number or device, ensuring your team remains accessible no matter where they are. Customize your call forwarding based on business hours, holidays, and caller ID to create a seamless communication experience for your clients.

🤔 How Does It Work?
• Receive: Incoming calls to your VoIP number are received by Nextiva’s server, which is programmed to handle the call based on your business needs.
• Process: Nextiva follows your set rules to determine where the call should be forwarded, whether it’s always forwarded or only under specific conditions.
• Connect: The call is then connected to the chosen device, extension, or outside phone line without delay, ensuring a seamless experience for the caller.

Benefits of Business Call Forwarding:
• Convenience: Receive calls on any phone, anywhere, ensuring your business is always accessible.
• Supports Distributed Workforces: Ideal for teams spread across different locations, ensuring calls reach the right person regardless of their physical location.
• Prevents Missed Opportunities: Ensures customer-facing teams can engage callers promptly, leveraging potential opportunities.
• Improves Customer Service: Provides a better experience for callers by avoiding multiple transfers and ensuring they are quickly connected to the right person.

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⚠ Disclaimer:
The videos on our YouTube channel are for informational purposes only, and are not intended as an endorsement for any of the products or services that we feature.

#callforwarding #voip #businesscommunication