What is the office of the Patient Ombudsman?

Have you heard of the Patient Ombudsman? The OCO is pleased to welcome Ontario’s Patient Ombudsman, Craig Thompson to talk about what the office of the Patient Ombudsman is, what it does and what caregivers need to
know about making health care complaints in Ontario. In this presentation, you will learn about:
• How the Patient Ombudsman works with patients, residents, caregivers, and health organizations to resolve complaints
• Examples of complaints the Patient Ombudsman helps resolve
• What the Patient Ombudsman can and cannot do for caregivers
• How to make a complaint when your care recipient has a negative health care experience, including best practices for caregivers