Скачать или смотреть Sales to Service: More than Just a Handoff | Craig Bugbee | TVI MarketPro3

The sale isn’t the end of the customer journey—it’s just the beginning. In this video, TVI MarketPro3 Fixed Operations Specialist Craig Bugbee shares why the handoff from sales to service is critical for building long-term loyalty, driving repeat business, and increasing dealership profitability.

With years of experience in both sales and fixed operations, Craig discusses:
✅ Why dealerships should rebalance their marketing spend between sales and service
✅ The importance of customer experience and efficiency in the service lane
✅ How proper RO dispatching impacts profitability and satisfaction
✅ Why introducing customers to service staff builds stronger retention
✅ The role of training and sales techniques for service advisors
✅ How sales and service working together drives more referrals and long-term sales

Craig explains it best:

“You go through two or three hours with a customer to sell them a car and it’s important to introduce them to the correct person… and make them feel welcome.”

At TVI MarketPro3, we help dealerships bridge the gap between sales and service with custom marketing strategies, fixed ops expertise, and guaranteed ROI.

👉 Watch now to learn how to strengthen your sales-to-service connection and keep customers coming back.