Скачать или смотреть Why CX Needs a Seat at the Board Table | Drive Strategy, Loyalty & Revenue

Is customer experience represented in your boardroom? If not, your business might be falling behind.

In this video, CX strategist Lawrence Telfer from Experience Improved explains why customer experience (CX) leadership must be part of board-level strategy, offering practical tips and proven strategies to improve your customer experience programs and outcomes.

You'll learn:

✅ Why board-level CX representation leads to smarter long-term decisions
✅ Real-world business outcomes from companies that prioritise CX at the top
✅ A framework for positioning CX as a strategic growth driver in leadership discussions

Whether you're a CX leader, C-suite executive, or customer strategy director, this video helps you elevate CX from operational support to core business function.

📘 Want the full strategy? Get the book Why Your Customers Hate You:
🇬🇧 Amazon UK – https://www.amazon.co.uk/dp/B0F495SSK2
🇺🇸 Amazon US – https://www.amazon.com/dp/B0F495XZQ7

🔗 Learn more:
Website: https://experienceimproved.com
XI LinkedIn:   / xi-experience-improved  
Lawrence LinkedIn:   / lawrence-telfer-10633716  

📌 Don’t forget to like, comment, and subscribe for more CX strategy, journey mapping, and voice of customer insights.

#CustomerExperience #CXStrategy #BoardLevelCX #CustomerCentricLeadership #BusinessGrowth