Voice and Non-Voice Process in Call Center - What Does It Mean? | Orbit Teleservices

The call center is a customer-centric industry. As a result, we have mediums such as Voice and Non-Voice, in which customers can interact with call center representatives and vice versa.

In this video, we will help you understand what's the difference between Voice and Non-Voice processes, the advantages and disadvantages, and help you choose the best one.

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Video Chapters:

0:00 - Introduction
0:32 - Voice and Non-Voice Process
1:52 - What Is Voice Process Job?
2:39 - Processes In Voice Process
2:46 - Difference Between Inbound and Outbound
3:07 - Voice Process Job Description
5:52 - Advantages of Voice Process
6:49 - Disadvantages of Voice Process
8:03 - Processes In Non-Voice Process
8:46 - What is Chat Support or Live Chat Support?
9:41 - What is an Email Support?
10:00 - Which is better, Voice Account or Non-Voice Account?
11:14 - Outro

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Credit:
Edited by Ey-Ey Beringuela


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