Скачать или смотреть Strategies to enhance the global and Canadian delivery experience

Selecting the right international carrier plays a pivotal role in enhancing the delivery experience, thereby boosting customer satisfaction. John Walsh and Nick Agnetti break down the key factors when choosing a carrier for your brand, marketplace, or 3PL: transparency, visibility, ease of returns, shipping metrics plus DDU & DDP shipping options

00:35 Transparency & the customer experience
03:22 Visibility at checkout
05:51 Customer loyalty & expectations
07:32 Navigating customs & WIZMO calls
09:39 Customer experience with DPD Predict
12:28 Making returns easy for shoppers
14:22 The importance of shipping metrics
15:56 Transit times & DDU/DDP options

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