Скачать или смотреть Zendesk QA dashboards: Support quality analytics and reporting

✅ Zendesk QA dashboards: Support quality analytics and reporting
👉 Learn more about Zendesk QA: https://zdsk.co/4e1TWRd

📈 Zendesk QA reporting dashboards equip you with the insights to understand your customer service quality, identify training needs, and measure the impact of your quality assurance (QA) efforts. Leverage data and insights to improve and maintain your service quality, ensuring excellent customer experience across all support channels, teams, and agents.

⏳ Timestamps:
00:00 - Start
00:53 - Reviews dashboard for manual targeted QA reviews
01:25 - AutoQA dashboard for AI-powered QA reviews
01:49 - BotQA dashboard for AI agent QA reviews
02:21 - Assignments dashboard for QA completions from automated workflows
02:25 - Surveys dashboard for CSAT/CES results compared to IQS
02:40 - Disputes and Calibrations for QA program performance insights

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