How to draw a Simple Process Map

Søren Pommer demonstrates how to draw a simple process map, and why keeping it simple can be very beneficial to your business.

TIMESTAMPS
What is Process Mapping? 00:32
How to draw a simple Process Map 01:19
Swimlanes 01:53
Events 02:28
Activity 03:14
Decisions 04:04
Work Instructions 04:54
Next Steps 05:36

SUMMARY
Draw a Process Map (a swimlane diagram) with an active name and an outcome
Draw a swimlane for each role which is involved
Draw an event to demonstrate what starts the process
Use activity shapes to represent jobs to do
Decisions can be used to show how a process can split into multiple paths
Write work instructions for activities with best practices
Digitalise your process map so that it is easy to update and share

RESOURCES
A written guide to process mapping - https://www.gluu.biz/simple-process-m...

Guide to process success - https://www.gluu.biz/process-improvem...

Gluu Help Centre, Process Mapping with Gluu - https://intercom.help/gluu/process-hi...

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