Скачать или смотреть Mastering the Ticket Experience for Agents

HaloPSA handles tickets very differently than most PSA tools, and that difference is powerful if you understand it. In this video, Bree walks through the agent-side ticket experience: areas, views, filter profiles, lists, column profiles, and what actually happens inside a ticket. You’ll learn how tickets are organized, how agents move through work, and how Halo’s flexibility lets MSPs design workflows that match how teams really operate.

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