Essential Result-Related Terms in ISO 9000:2015 – Achieving Quality and Performance

In this video, we cover result-related terms from ISO 9000:2015, focusing on how these terms define objectives, outputs, and performance in a Quality Management System (QMS). Understanding these terms helps organizations aim for quality goals, evaluate their effectiveness, and drive continuous improvement.

Here’s an overview of these essential terms:

Objective:
An objective is a target or goal an organization aims to achieve. Within a QMS, objectives serve as a roadmap for achieving desired quality standards and customer satisfaction.

Quality Objective:
Quality objectives are specific targets set by an organization related to improving the quality of its products, services, or processes. These objectives align with the organization’s quality policy and help drive continuous improvement efforts.

Success:
Success refers to the achievement of intended results. In the QMS, success is realized when quality objectives are met and products or services satisfy customer requirements and regulatory standards.

Sustained Success:
Sustained success goes beyond achieving short-term goals. It refers to an organization’s ability to maintain and continually improve its performance over time, ensuring long-term success and competitiveness in the market.

Output:
An output is the result of a process. In the QMS, outputs can be products, services, or other deliverables that meet specified quality requirements and are delivered to customers.

Product:
A product is a tangible outcome of a process. In quality management, it includes manufactured goods, tools, or equipment that meet customer specifications and quality standards.

Service:
A service is an intangible outcome that is performed to meet a customer’s needs. Services must adhere to quality requirements and provide consistent, satisfactory experiences to customers.

Performance:
Performance is the measurable result of an activity or process within the QMS. Tracking performance enables organizations to assess efficiency, identify areas for improvement, and meet quality objectives.

Risk:
Risk is the potential for an event to negatively impact the achievement of quality objectives. Effective risk management helps identify, assess, and mitigate risks within the QMS, promoting stability and reliability.

Efficiency:
Efficiency measures how resources are utilized to achieve desired outcomes. High efficiency in the QMS ensures that processes use minimal resources while delivering maximum quality.

Effectiveness:
Effectiveness is the extent to which planned activities meet desired results. In the QMS, effectiveness is key to ensuring that processes produce outputs that meet quality objectives and customer expectations.