Increasing Productivity and Revenue through Outsourcing | The Roofer Show

In this episode, Dave Sullivan and John DeLaurier discuss the benefits of using virtual assistants in the roofing business. They are joined by Adam Patterson from SMA Support, who explains how SMA provides dedicated virtual assistants who are trained to understand the roofing industry and help improve business processes. John shares his positive experience with SMA and how his dedicated virtual assistant, Kathleen, has become an integral part of his team.

They discuss the onboarding process, the importance of engaged employees, and the seamless customer journey that Kathleen provides. Adam Patterson discusses the benefits of outsourcing and how it can help roofing contractors increase productivity and revenue. He emphasizes the importance of building a team in the Philippines, where the cost is lower but the productivity output is higher.

Patterson also highlights the value of managing people effectively, providing both intrinsic and extrinsic motivation. He explains how outsourcing can free up sales teams to focus on revenue-generating activities and delegate low-value tasks. The conversation then shifts to the topic of private equity and the considerations contractors should keep in mind when considering a sale.

Takeaways:

Virtual assistants can be a valuable asset for roofing businesses, providing dedicated support and improving business processes.

SMA Support offers virtual assistants who are trained to understand the roofing industry and can become an integral part of a roofing team.

Engaged employees are emotionally committed and connected to the business, leading to better results and customer satisfaction.

The onboarding process with SMA involves understanding the goals and outcomes of the business and developing a customized approach.

Having a seamless customer journey, from initial contact to post-sales support, can lead to higher customer satisfaction and positive reviews.

Outsourcing to the Philippines can help roofing contractors build a productive and cost-effective team.

Effective management of people involves providing both intrinsic and extrinsic motivation.

Outsourcing low-value tasks can free up sales teams to focus on revenue-generating activities.

When considering a sale to private equity, it is important to align goals, values, and vision with potential investors.

Resources:

Set up a FREE strategy call with Dave and get a few tips on how you can improve your business: https://davesullivan.as.me/free-strat...

Interested in learning more about our 1-on-1 coaching, our mastermind groups, or our fractional professional services? Email me at [email protected]. or send me a text at (510) 612-1450.

No Plan? No problem. Download our FREE 1-Page Business Plan For Roofing Contractors https://theroofershow.com/plan.

Vetted Sponsors Of The Roofer Show

Have RUBY answer your phones and tee up the sale by leaving a great first impression. Use this link to get up to $150 off your first month’s service: http://get.ruby.com/theroofercoach.

Automate your Follow-Up and close more sales with ProLine. Get started for FREE at https://useproline.com/. Use promo code “Dave50” for $50 off your first month’s service!

Our newest sponsor, SMA Support Services, fills a need by empowering contractors to simplify and optimize their operational processes with virtual assistant and call center services. Explore what a virtual assistant can do for your contracting business. Check out SMA Support Services! (Tell them Dave and John sent you.)

🔔 Want more valuable insights for your roofing business? Subscribe to "The Roofer Show" on YouTube now! And for additional resources and expert advice, visit our website at www.theroofershow.com.

Let's elevate your roofing business together! 🏠💼

#RoofingInsights #roofer #roofing #roofingIndustry #contractorIndustry #contractors #industryexperts #businesscoaching #roofingbusiness #homeowners #roofers #entrepreneurs #entrepreneurship #howto #business #leadership #insurance #homeowner #homeownership

Don't miss out—tune in now for actionable insights! 🌟

#davesullivan #roofingcontractor #roofingbusiness #roofingexpert #roofing #roofers #contractor #contractors #contracting #business #businesscoaching #homeowner #homeowners #shingles #asphaltshingles #newroof #roofcost #costof #roofing #whyroofscostsomuch #roofingcost