Скачать или смотреть How to Create a Support Ticket from a Slack Direct Messages (DM) Using an Emoji | Suptask

Tired of important support requests getting lost in your Slack DMs? In this quick tutorial, you'll learn how to instantly create a support ticket directly from any Slack direct message using Suptask's ticket emoji feature. 🎟️

Watch this step-by-step guide to see how an agent can convert a private conversation in Slack into a trackable ticket in their Suptask inbox. This simple workflow ensures no request is ever missed and that everything is properly documented, even when it starts as an informal DM.

▶️ In this video, you'll see:

How an agent receives a support request via a Slack DM.
The one-click process of using the ticket emoji (reactji) to generate a ticket.
The ticket automatically appearing in the designated Suptask ticketing inbox.
How the user (requester) and the entire agent team are instantly notified.
This is the perfect solution for IT, HR, and support teams looking to streamline their internal and external helpdesk processes without leaving Slack.

🚀 Ready to streamline your workflow? Get started with Suptask for free:
https://www.suptask.com/