Using BoldDesk’s Service-Level Agreement (SLA) Dashboard

This video demonstrates how to find and use BoldDesk’s SLA dashboard to track and analyze the SLA violations and achievements regarding ticket responses and resolutions over time.


BOOKMARK DETAILS
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[00:00] Introduction
[00:55] SLA applied widget
[01:24] SLA breaches widget
[01:39] SLA achieved vs. breached tickets widget
[02:02] SLA breached based on time widget
[02:19] Apply filters


BOLDDESK
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Product overview: https://www.bolddesk.com/features
Reports and analytics: https://www.bolddesk.com/reporting-an...
Overview of SLA dashboard: https://support.bolddesk.com/kb/artic...
Blog: https://www.bolddesk.com/blogs
Get in touch: https://www.bolddesk.com/contact-us


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