Скачать или смотреть CX at Scale: Balancing speed, empathy and brand voice during peaks

How can brands scale customer experience without losing the human touch?

In this DTC Live London session, CX leaders from Jude, Hanx, and Onepilot share how they blend empathy and automation to deliver seamless support during high-growth periods like BFCM.

Learn how AI can enhance, not replace, genuine connection — and how the smartest brands measure satisfaction beyond NPS.

Perfect for CX teams looking to scale with care.

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