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How To Get A Refund From Agoda Hotel Booking | Does Agoda Refund Money Hey there, welcome back to Error Genie! Today, we're going to delve into Agoda.com's refund policy. If you're planning to book with Agoda or need to request a refund for a booking you've already made, this guide is for you.

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Now, let's get started. Agoda bookings are divided into two types: Free Cancellation Bookings and Non-Refundable Bookings. Free cancellation bookings can be canceled before the "cancel by" date for a full refund. On the other hand, non-refundable bookings are not eligible for refunds, regardless of the cancellation date.

You can easily identify which listings offer free cancellation by checking Agoda's search results page. Listings with free cancellation will display "Free cancellation" in the details section. If you don't see those words, it means the listing is non-refundable. To find the "cancel by" date, click on a listing and scroll to the room selection section at the bottom. Hover over the "cancel by" date to view the host's cancellation policy.

For non-refundable listings, you'll only see the cancellation policy since there's no specific "cancel by" date. If you decide to cancel a non-refundable booking, a cancellation fee will be charged, typically equal to at least the first night's stay, but it can vary based on the host's policy.

Now, let's talk about how Agoda refunds its customers. If you have a booking with free cancellation, you can follow the cancellation process as I've demonstrated in my previous videos. However, if you need a refund for a non-refundable booking, you'll have to contact Agoda directly. I'll show you how to do that in a moment.

Agoda issues refunds to the payment method used during the booking, such as a credit card or PayPal. Sometimes, refunds are deposited into your account as AgodaCash, which can be used for future bookings.

Regarding the timeline for refunds, according to Agoda, the refund process is typically completed within 10 days from initiation. However, it may take up to 30 days or until your bank's next billing cycle for the refund to fully process. In my experience, I've received refunds from Agoda within a week, but some of our viewers have reported refunds arriving between the 10 and 30 day mark.

Now, let's address the burning question: Can you get a refund on a non-refundable booking? In most cases, it's unlikely. However, if you believe your situation warrants a refund, you can contact Agoda directly, and they will evaluate your case. If Agoda or your host didn't violate the booking terms and provided the service as promised, a refund may not be possible. However, if there were issues that affected the quality of your stay or discrepancies between the listing's details and what was delivered, you may be eligible for a full or partial refund.

To contact Agoda for a refund, you have two options. You can call Agoda's customer support at +44 (0)20 3027 7900, or you can email Agoda customer service through the Customer Support page on their website. During your call or email, you may be asked to provide relevant information such as your name, the property you booked with, booking dates, booking ID (found in the Booking Confirmation email), and the last four digits of the card used for the booking.

I hope you found this guide helpful. We covered the two types of Agoda bookings, why the "cancel by" date is important, how Agoda handles refunds, the refund timeline, and how to contact Agoda for non-refundable bookings.

For more informative content about Agoda and other tech-related topics, be sure to check out our other guides below.

Safe travels and see you in the next video!

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