Скачать или смотреть MB2-700 - Microsoft Exam Dynamics Test CRM 2013 Questions

For Microsoft MB2-700 Test Questions and Answers Please Visit: https://www.PassEasily.com/MB2-700.htm

Exam Section 1: Manage test service cases questions (Test Coverage 15-20%)
Exam Section 2: Manage the knowledge base questions (Test Coverage 5-10%)
Exam Section 3: Manage queues and contracts questions (Test Coverage 10-15%)
Exam Section 4: Manage service scheduling questions (Test Coverage 10-15%)
Exam Section 5: Manage leads and test opportunities questions (Test Coverage 15-20%)
Exam Section 6: Manage sales questions (Test Coverage 15-20%)
Exam Section 7: Manage analysis and reporting test features questions (Test Coverage 15-20%)

(Exam Time): 100 minutes
(Number of Test Questions): 60
(MB2-700 Passing Score): 70%

You will be tested for:

Manage service cases (15‒20%)

• Identify customer service entities and record test types
Cases, accounts, contacts activities, knowledge base articles, contracts, queues, questions, products, goals
• Create MB2-700 service cases
Create a case by using the Quick Create form; create a case by using the Full form; convert activity test records to cases; identify case types and questions; identify case form sections; add posts, activities, and notes to cases; identify activity types that can be converted into cases; convert activities into cases
• Maintain and organize exam cases
Define case stages, add fields and stages, cancel or delete a case, MB2-700 Bulk Delete cases, assign cases, resolve a case, identify test records related to a case and questions, reactivate a case, create a subject tree, maintain a subject tree, identify and apply default exam views, follow a case, export a case to Excel, import data, start a dialog, send direct email messages, run workflows, create a resolution activity

Manage the knowledge base (5‒10%)

• Create, manage, and delete exam articles
Identify MB2-700 article templates and the security roles that can create and manage article templates; create, approve, and publish articles; define the article approval test process; identify security roles that can create and publish articles; deactivate and delete article templates
• Locate data in the knowledge base
Identify the questions and exam types of searches that can be performed, use the MB2-700 Subject Browse method to search the knowledge base, define the relationship between cases and knowledge base articles, search articles from case records, send knowledge base articles
• Manage sales literature
Create, maintain, and work with sales literature; create sales literature attachment test records; identify the questions and when to use MB2-700 Microsoft Dynamics CRM or SharePoint to store and manage sales literature; create and maintain competitor exam records