Скачать или смотреть Design Thinking for ITIL 4 A Use Case

In this #SERVIEW webinar, you will see and experience how to reflect and improve your service management by applying #DesignThinking from a consumer perspective.

Design Thinking and Service Management with #ITIL4 complement each other perfectly. You will gain an understanding of the mindset and method diversity of Design Thinking. We show you in a selected use case how Design Thinking can be used in ITIL4 to add value. Through this practical reference, you will experience how the use of Design Thinking supports you in optimizing service management in your organization and improving the user experience.
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Scrum in 60min
   • SCRUM in 60min  
SERVIEW Trainings
https://www.serview-group.com/trainings/
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About SERVIEW
SERVIEW - that is lived passion, exceptional competence and fearless pursuit of ever better performance. As a specialized management consulting firm, we fight for outstanding IT organizations whose business units we empower to achieve peak performance. With targeted impulses and bold ideas, we have been advising and training innovation-hungry companies in the use of service management, agile working methods and effective project management for 20 years.