Скачать или смотреть How HR Can Play an Important Role in Building a Service Excellence Culture?

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What is HR's role in creating a strong and sustainable service excellence culture? Getting all stakeholders on board and driving cultural change is a difficult exercise. How should HR professionals address this challenge? In this fast-paced webinar, I answer these questions along with many more from a global audience.

Enjoyed this webinar? You can watch Ron’s video on “Succeeding with Service in Turbulent times here:    • How Can You Succeed with Service in Turbul...  

Ron Kaufman is an expert in Leadership Training, developing Customer Experience, and Service Culture. He is also a renowned Keynote Speaker and New York Times Bestselling Author for the book “UPLIFTING SERVICE".

Ron and his team deliver powerful insights and global best practices, enabling organizations to gain a sustainable competitive advantage through service excellence.

For decades Ron has been leading a business consultancy that helps companies on every continent build a positive culture of uplifting service to deliver real business results. He focuses on creating productive, uplifting service experiences to inspire your customers, energize your team, and transform your organization.

Notably, Ron has uplifted teams at Google, Harvard Business School, Singapore Airlines, Changi Airport, General Motors, Johnson & Johnson, Coca-Cola, Marina Bay Sands, LUX* Resorts, Microsoft, PWC, FedEx, BMW, Adecco, American Express, JP Morgan, and more.

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