Скачать или смотреть Restaurant Owners: You’re Losing Guests Before They Even Arrive

Most restaurant owners think the guest experience begins at the door.
But the truth is — it starts long before that.

Before a guest ever steps foot in your restaurant, they’re already forming opinions through your online presence, visual identity, reviews, and even the feeling your brand gives off.

In this first episode of the Guest Journey Audit Series, I break down the Pre-Arrival Phase — the most overlooked, yet most influential stage of the guest experience.

We’ll talk about:
✅ How potential guests decide where to dine
✅ The emotional triggers behind “Let’s go there tonight”
✅ Why your photos, tone, and first impressions can make or break trust
✅ How to apply Applied Innovation to attract guests before they ever arrive

Because being extraordinary means putting the EXTRA in every moment — even the ones before the first hello.

If you want to see your restaurant through the eyes of your guest, start with their journey, not your menu.

👉 Subscribe to follow the full 8-Part Guest Journey Audit and learn how to turn every touchpoint into an extraordinary experience.

#RestaurantOwner #Hospitality #GuestExperience #ExtraordinaryConcepts #RestaurantCoach #AppliedInnovation #GuestJourneyAudit