In this episode of 'Untapped with UpSmith,' John Wilson, CEO of the Wilson Companies, shares his journey from taking over his family's small plumbing business in his early twenties to scaling it to $26 million in revenue. John discusses his unconventional paths through education, the challenges of scaling up, the importance of leadership, and his strategies for successful recruitment and growth. Listen in to gain insights into the significance of training, adaptation, and maintaining a high-performance culture– everyone wants to work with winners. This episode is a must-listen for aspiring business leaders looking to learn from a dynamic and ambitious entrepreneur.
00:00 Recruitment Strategy Unveiled
00:48 Introduction to John Wilson
02:46 John's Background and Journey
04:41 Early Career and Family Business
08:00 Path to Leadership and Business Growth
10:56 Challenges and Learning Curves
17:39 Leadership and Team Development
20:56 Empowering Leaders and Overcoming Challenges
25:11 Identifying Team Struggles and Training Gaps
25:43 Improving Conversion Rates Through Transparent Training
27:31 The Importance of Continuous Training
28:38 Leveraging Technology for Training and Accountability
34:58 Addressing the Skilled Worker Shortage
37:13 Recruitment Strategies for High Performers
38:47 Operational Decisions as Recruitment Tools
40:52 Lightning Round: Books, Productivity Hacks, and Advice
44:44 Conclusion and Where to Follow
Check out Owned and Operated at https://www.ownedandoperated.com/ and follow along with John on X @WilsonCompanies (https://x.com/wilsoncompanies?lang=en). You can learn more about Wilson Plumbing, Heating, and Cooling at https://www.wilsonplumbingandheating.com.
More about the show:
UpSmith is on a mission to address skilled worker shortages by building technology to help trades companies win and skilled workers thrive. Visit upsmith.com to get in touch and learn more today!
The Untapped with UpSmith podcast helps business owners focus on answering critical questions for the people they serve, solving problems to expand workforce productivity and grow their businesses.
On Untapped, you’re getting real talk and real help– we’re bringing you industry experts and inviting guests to share perspectives on what they're building– we’ll even workshop their business challenges in real time.
Expect practical advice, inspiring ideas, and even some fun– we promise. Ideas build the future… and the future is bright. Join us on Untapped with UpSmith!
More about the hosts:
Wyatt Smith is founder and CEO of UpSmith, a technology company on a mission to combat America’s skilled worker crisis. Before UpSmith, Wyatt led business development for Uber Elevate, Uber’s aerial ridesharing business unit. At Uber, Wyatt led a team responsible for 25+ commercial partnerships across the air mobility value chain, generating more than $5B in private sector investment. Prior to Uber, Wyatt served as a consultant at McKinsey. He began his career as a corps member with Teach for America, receiving the 2013 Sue Lehmann Award as a national teacher of the year. Wyatt holds an MBA with Distinction from Harvard Business School and a BS from Vanderbilt University. Wyatt grew up on a family-owned cattle ranch in rural Alabama. He and his family live in Dallas.
Alex Hudgens is a highly-recognized speaker and Emmy-nominated journalist, known best for her work on NBC’s Access Hollywood. From red carpets on international television to national conventions, expos, and college campuses, Alex has worked with companies like AT&T, Chase, QVC, COMPLEX, The James Beard Foundation, and more. Starting her own consulting practice, Alex has developed the brands of several venture-backed startups and serves as Communications & Content Lead at UpSmith. Alex’s dad, grandpas, and uncles are all tradesmen– storytelling about skilled workers is close to her heart. She is a St. Louis native and a proud graduate of Vanderbilt University-- Go 'Dores! Alex and her family live in NYC.
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