Скачать или смотреть 7 Quality Management Principles- Improvement : ISO 9001 : Part 6 | ENGLISH | Bhavya Mangla

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Strive for continuous improvement rather perfection: Kim Collins

Improvement is a never-ending process. Improvement does not always mean that it has to be costly as it can also be quick and inexpensive. In this principle, the intent is to understand why improvement is important, how it can be implemented and what can be the possible benefits.

For the sustained success of the organization, the concept of ‘Improvement’ should be understood and effectively implemented. A structured approach should be consistently followed for improvement across all the processes.

As per ISO 9000: 2015, clause 2.3, following are the 7 principles of Quality Management
1. Customer Focus
2. Leadership
3. Engagement of People
4. Process Approach
5. Improvement
6. Evidence-based decision making
7. Relationship Management

Why Improvement is needed?
1. Maintain current level of performance (Quality, Cost, Delivery, Development- QCDD)
2. To adapt to internal and external changes
3. Create new opportunities

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