Understanding Workforce Optimization

Shared Services & Outsourcing Week 2013: http://www.ssweekasia.com

Craig Seebach, Senior Director, WFO Back Office Practice - Enterprise Intelligence Solutions at Verint sat down with IQPC's Darwin Jayson Mariano on the sidelines of the 15th Annual Asian Shared Services & Outsourcing Week 2012 to shed light on the concept of workforce optimization. Some questions that have been asked include:

• What is workforce optimization and how does it benefit the organization?
• Do you think there is a strong need for SSO's of today to implement a workforce optimization system? Why?
• In many industries, people are actually one of the main costs of business, yet much less attention has been given to optimize the process. What do you think is the reason behind this?
• What important lessons can other organizations learn from Verint in regard to workforce optimization?