My worst fear about the hobby, realized | NuPhy Gem80 review!

The title might be a bit dramatic, but it really pains me to review what is a totally solid keyboard, but be really turned off by the customer service/after sales support. To me, when a brand like NuPhy has the reach and influence (and the SEO) so their keyboards are the first thing anyone sees when just getting into the hobby... well, a phenomenal customer service experience is ESSENTIAL so people aren't turned off by the experience with their first mechanical. Unfortunately, there does seem to be a bit of that here with this Gem80. It's a great board, at a decent price. And that's not to say that other brands in a similar segment have their CS game any better. But precisely because NuPhy is so prevalent among "what keyboard should I buy" threads, and tier lists among the general tech *not the mechanical keyboard* space, here's to hoping that NuPhy is able to figure out a better solution for after sales support.
-
https://nuphy.com/collections/in-stoc...
-
Timestamps
00:00 Intro/who is NuPhy?
00:40 specs
01:58 stock typing sounds | MSA keycaps | NuPhy x Gateron Raspberry
02:33 stock impressions
03:01 POM plate typing sounds | MSA keycaps
03:38 POM plate typing sounds | GMK Camping r2
04:12 POM impressions
04:32 should you buy?
05:00 one caveat/HW issue
05:11 customer service concerns
-
Help support my channel by using my affiliate links!
BOLSA SUPPLY: https://bolsakeyboardsupply.com/?ref=... (Use code "MAKER" for 5% off!)
CANNONKEYS: https://cannonkeys.com/?ref=makermods
CHOSFOX: https://chosfox.com (Use code "MAKERMODS" for $5 off for orders over $49!
DANGKEEBS: https://dangkeebs.com/?ref=makermods (Use code "MAKER" for 5% off at checkout!
GREEN DOOR GEEKS: https://greendoorgeeks.com/ (Use code "MAKER" for 5% off at checkout!)
HIPPOKEYS: https://hippokeys.com/?ref=makermods (Use code "MAKER" for 5% off at checkout!)
KEEBFRONT: https://keebfront.com/?via=makermods (Use code "MAKER" for 5% off at checkout!)
KEEBSFORALL: keebsforall.com/MAKERMODS (Use code "MAKERMODS" for 5% off at checkout!)
KNC KEYS: https://knckeys.com?sca_ref=2391162.XTxiftqmeT (Use code "MAKER" for 5% off at checkout!)
NLANDKEYS: https://nlandkeys.com/coupon/?discoun... (Use code "MAKER" for 3% off at checkout!)
UNIKEYS: https://unikeyboards.com?sca_ref=3715884.Y3VhQIfinI (Use code "MAKER" for 7% off in-stock items at checkout!)
WUQUE STUDIO: https://shop.wuquestudio.com/r?id=299ts5
ZENCLACK: https://zenclack.com/?ref=makermods (Use code "MAKER" for 5% off at checkout!)
-
Sound test setup:
Qwertykeys Neo 65 | gasket mount | carbon fiber plate | Various GMK keycaps
Typing test signal chain:
Michael Joly modded Rode NT5 (X-Y stereo pair) 6 inches above desk surface
SoundDevices MixPre 3 ii recording in 32-bit float
Sennheiser MKH416 (a-roll mic)
Sennheiser MKE600 (scratch audio)
Camera setup:
BMPCC4k w/ Olympus 12-40mm f/2.8 PRO(overhead)
BMPCC4k w/ Voigtlander 17.5mm f/.95 (face cam)
BMPCC4k w/ Lumix 30mmf/2.8 macro (shoulder cam)
Sony A7iv w/ various lenses (b-roll)