How to Respond to Bad Reviews

Ben Hodson sits down with Dennis Steele co-founder of Podium to discuss turning unhappy customers into advocates. Do you have a customer success story that started with a complaint or bad review? Comment below!

00:10 Intro
00:18 Don't run!
00:35 Have a plan of action.
01:29 Focus on communication.
02:29 Customers who complain care.
03:00 Transform unhappy customers to advocates.
04:24 Negatives of a bad review.
05:19 Two steps to changing a bad review.
06:58 Quick recap.

🎧 Listen to Building Business (➡️ https://anchor.fm/jobnimbus) anywhere on any of your favorite podcast platforms!

JobNimbus is a business software that helps you accelerate growth and efficiency by taking your business organization and visibility to the next level. Learn about business tips for small business owners.

#buildingbusiness #CRM #digitalplatform

Learn more about JobNimbus:
https://www.jobnimbus.com

🚀 Free Trial of JobNimbus:
https://www.JobNimbus.com/trial-signup/

🚀 Free Demo:
https://www.JobNimbus.com/demo/

👍 Subscribe to our channel here:
   / jobnimbus  

⭐ Follow us online at:
  / jobnimbus  
  / jobnimbus  
  / jobnimbus