Data & Analytics as a Source of Resilience with Boeing and Walmart Tech Execs | Technovation 699

In a panel discussion from our September Metis Strategy Digital Symposium, Susan Doniz, CIO & SVP of IT & Data Analytics at Boeing, and Vinod Bidarkoppa, SVP of Walmart and CTO of Sam’s Club, cover the topic of Data & Analytics as a Source of Resilience and Growth. Susan explains the role data & analytics play in delivering predictability and stability as a part of Boeing’s overall strategy, how she trains her team in the skills needed to achieve that, and why data is integral to a company’s culture and telling its story. Vinod describes how data & analytics impact the customer experience at Sam’s Club, how he is making Sam’s Club into an AI-enabled digital enterprise, and how he is democratizing that data across his business.

0:00:00 Introduction
0:01:46 The Role Data & Analytics Play in Delivering Predictability and Stability at Boeing
0:05:03 Building Data & Analytics Talent at Boeing
0:06:45 How Data & Analytics Impact the Customer Experience
0:11:02 Making Sam's Club an AI-Enabled Digital Enterprise
0:14:05 Data & Analytics is About Storytelling
0:15:56 Cultural Element of Data & Analytics
0:19:28 How NPS Has Guided the Way Sam's Club Interacts with Members
0:21:56 How Vinod Tackles the Challenge of Model Drift
0:24:02 Outro

An audio-only version of this interview is available as episode 699 of Metis Strategy’s podcast, Technovation with Peter High. Learn more at http://bit.ly/Technovation-699.

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