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   • DJI NEO 2  - Manual Mode  - Not what you t...  

Hi Louis,

Greetings from DJI Technical Support.

It is always a pleasure to hear from you. Thank you for the update regarding your Mavic 4 Pro; we appreciate you keeping us in the loop on your progress there.

Regarding the new concerns you are experiencing with the Neo 2, we have immediately taken a look at the YouTube links you provided. It is incredibly helpful that you captured these behaviors on video, as visual evidence is often the key to a quick diagnosis.

To ensure we are interpreting the footage exactly as you experienced it and to help our engineers pinpoint the precise anomalies, could you please kindly confirm the specific timestamps in both videos where the issues are most prominent?

For the "Shaking and Jumping" video, knowing the exact second the instability starts would be perfect. Similarly, for the speed test video, if you could point out where the throttle is fully engaged but the speed is lagging, that would be very useful.

Once you provide those specific time markers, we will present this data directly to our higher-level technical team. They will then be able to analyze the flight behavior in detail to determine if this is within normal parameters or if further calibration is needed.

We are committed to getting to the bottom of this for you.

Thank you for choosing DJI!

Best Regards,

Janie
DJI Technical Support