Utility Contact Center Software with Bright Pattern

Increase Customer Satisfaction and Reduce the Cost to Serve Your Customers

The critical services you provide are essential to your customers’ lives. Blackouts, broken lines, and other emergencies can put customers in danger, making communications vital for the utility industry. Providing outstanding customer experience can help you differentiate yourself and improve overall customer satisfaction ratings.

"Ease of use, ease of communication with the team, flexibility of adding advanced features, Watson assistance for leveraging speech to text, and sentiment analysis – these things were not available with other providers. With Bright Pattern, it is all easy to activate and set up new, advanced features." - FRANCIS ASHU, DIRECTOR OF MEMBER SERVICES AT UNITED POWER