Скачать или смотреть Keeping Documentation Simple is Hardest but the Best Strategy: Oana Turne, Microsoft

In this episode of the Knowledge Base Ninjas podcast, Ona Tania, Technical Program Manager at Microsoft, shares practical insights on building simple, scalable, and audience-focused documentation in an AI-driven world.

She explains why simplicity is the most effective documentation strategy, how AI and human expertise together ensure accuracy, and why documentation should be treated as a product built for real users while highlighting common mistakes teams make and the importance of consistency and audience focus.

Key Highlights
👉 Why simplicity is the hardest but most powerful documentation strategy
👉 Building scalable content that evolves over time
👉 AI + human expertise: the importance of human-in-the-loop for accuracy
👉 Using AI tools to plan structure and improve workflow efficiency
👉 Common mistakes teams make when building documentation systems
👉 Why audience-first thinking is critical for documentation success
👉 Documentation as a product: who needs it, why, and when

Quick jumps to what’s covered
0:24 – Creating scalable documentation for long-term use
0:38 – Human oversight and AI collaboration for accuracy
1:19 – Mistakes teams make when building documentation systems
1:52 – Why documentation should be treated as a product
4:34 – Writing documentation from scratch: where to begin
5:45 – How often documentation strategy should be updated
9:51 – The audience-first formula: who, why, and when

Listen on
👉 Apple Podcast – https://apple.co/2Y2MUHg
👉 Spotify – https://spoti.fi/3h93Tzf

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