Скачать или смотреть CompTIA A+ Full Course for Beginners - Module 11 - Managing Support Procedures

CompTIA A+ 220-1201 & 220-1202 Module 11 (Managing Support Procedures) of the Full CompTIA A+ 1200 Training Course which is for beginners. This is part of the Core 2 (220-1202) which mostly focuses on the 220-1202 exam questions and topics.

In this video we cover the eleventh module of the Full A+ Course and also the first module of the Core 2 which focuses on various procedures and policies

Below you'll find some time stamps to some of the main topics discussed in this module, this is not all the topics in the module though:

00:00 Intro
00:39 Agenda

Section 1 - Understanding Industry Best Practices in Support Documentation

02:55 Standard Operating System
08:10 Service Level Agreements
15:38 Incident and Ticketing Systems
22:11 Categories and Severity
25:49 Ticket Management
29:46 Clear Written Communication
34:06 Knowledge Base
35:33 Policy Documentation

Section 2 - Understanding and using Professional Communication =======

41:00 Professional Support Services
44:55 Professional Support Delivery
51:13 Professional Appearance
56:02 Professional Communication
59:15 Clarifying Question Techniques
01:01:09 Difficult Situations
01:06:28 Collaborate to Focus on Solutions
01:09:07 Do Not Post Experiences on Social Media

Section 3 - Identifying various Operating Systems and their uses ========

01:12:04 Types of Operating Systems
01:18:55 OS Compatibility Issues
01:27:16 Vendor Life-cycle Limitations

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