Скачать или смотреть Megan Burns on Customer Experience, Data Myths & Getting Things Done

In this episode of No Hold Time, we sit down with customer experience strategist and transformation specialist Megan Burns. We dive into her journey from software engineering to CX consulting, her time at Forrester, and how she helps companies move from talking about change to making it happen. Megan also shares her love for history, language, and the lessons she learned from her parents’ retail and call center backgrounds. Plus, we explore the myth of infinite measurability in data and the real challenges brands face when trying to improve customer experience.

Don’t miss this insightful and engaging conversation!

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