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In this opening segment, Danny Green shares his unexpected start in sales and how it laid the groundwork for a leadership style rooted in resilience and authenticity. Irina and Danny explore how early career challenges in high-pressure contact centre roles shape long-term success in WFM and beyond. From handling rejection to learning real communication skills, this clip is a reminder that career paths rarely follow straight lines—and that's often a good thing. If you're just getting started or questioning where you're headed, this one’s for you.

#WFM #Workforcemanagement #CareerGrowth #ContactCentre #SalesJourney #LeadershipDevelopment #ResilienceInWFM #CustomerExperience #AuthenticLeadership #RightWFM

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