Скачать или смотреть Core Processes of IT Service Management (ITSM) | Explained with Real-World Examples

Discover the inner workings of IT Service Management (ITSM) in our latest video, "Mastering ITSM: Behind the Scenes of IT Support." Join us as we break down the core ITSM processes, from Incident Management that swiftly resolves service disruptions to Problem Management that addresses root causes. Learn how Change Management ensures smooth transitions during updates, while Service Request Management streamlines user requests. We also dive into the importance of Knowledge Management in reducing ticket volume. This comprehensive overview will enhance your understanding of IT support dynamics and improve service delivery. If you find this video helpful, please like and share it with colleagues! #ITSM #ITSupport #ServiceManagement #ITIL #TechTips