Скачать или смотреть From Customer-Obsessed to Industry-Leading CX

Discover how Prudential Financial, Forrester’s “Customer-Obsessed Enterprise Award” winner, is building on its 150-year legacy and foundation of customer obsession to boldly raise the bar and drive industry-leading customer and client experiences. Learn how they harness the collective power of data, service, and technology to drive efficient, high-quality, and personalized experiences that delight customers and fuel growth — and how you can do the same.

Judy Weader, Principal Analyst, Forrester Research
Abhii Parakh, Vice President and Head of Customer Experience, Prudential Financial
Carolynn Smith, Vice President, Head of USB Service, Prudential Financial

Watch more: https://exp-now.medallia.com/video/fr...

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