Скачать или смотреть Customer Education Mistakes - Your CRM, CMS and LMS

In this video, we’re going to look at the number one problem facing most customer education teams when it comes to technology - picking the wrong tool for the job to be done.

Specifically, Matt's breaking down how your CRM, CMS and LMS should function and what to consider when planning an investment in training technologies.

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In this episode:
0:00 - Introduction
0:27 -The challenge of tech in Customer Education
0:56 - Defining "the big 3"
1:15 - Customer Relationship Management System (CRM)
1:38 - Content Management System (CMS)
2:15 - Learning Management System (LMS)
3:25 - Selecting the wrong tools
4:50 - Examples of misalignment
6:07 - What a perfect customer education tech stack looks like
7:01 - Considering all-in-one solutions
8:17 - Aligning the job to be done with the tools
10:50 - Action steps to build your tech stack
13:45 - Wrap Up