Скачать или смотреть The Paradox of Customer Centricity: Bridging the Gap Between Desire and Reality

The Paradox of Customer Centricity: Bridging the Gap Between Desire and Reality

Uncover the paradox of customer centricity in the business world - while 97% of businesses aspire to be customer-centric, a staggering 97% also fall short of achieving this goal. Join us as we explore this irony and its implications on business success. Discover how exceptional customer experience (CX) serves as the cornerstone of business success, driving key metrics such as revenue, market share, and profitability. Gain insights into bridging the gap between aspiration and execution to truly achieve customer-centric excellence.

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