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WELL Health CEO Guillaume de Zwirek and InstaMed’s Jim Bettendorf discuss the reasons patients don’t pay their bills—and how joining forces can help.

WELL and InstaMed have partnered to introduce a seamless new mobile-pay process that tells patients when they have an outstanding balance and helps them effortlessly pay it on their smartphones. Health systems can reduce their paper statements and lower their outstanding accounts receivable—no additional effort required.

Guillaume de Zwirek is co-founder and CEO of WELL Health, a HIPAA-compliant, HITRUST CSF certified communication platform that connects enterprise health systems to patients through their preferred medium, whether that’s text, phone, email, or live chat. Their customers have seen increased patient visit volume and portal enrollment, with reduced no-shows and hold times.

Jim Bettendorf is Senior Director of Business Development at InstaMed, a billing platform that brings together patients, providers, and payers to create a seamless, cloud-based electronic payment system.