Скачать или смотреть How Frequently Should Agents Be Scored For QA?

Unsure how often your call center agents should be scored for Quality Assurance? This video dives deep into the best practices for QA scoring frequency, helping you optimize performance and ensure consistent service quality. Discover the factors that influence ideal scoring schedules and how to implement them effectively.

In this guide, you will learn:
► The critical balance between too much and too little QA scoring.
► Key factors like agent experience and performance trends that dictate scoring frequency.
► How to use QA data to drive targeted coaching and development.
► Strategies for adapting your scoring cadence to evolving business needs.
► Methods to ensure fair and consistent evaluation across your team.


#QAScoring, #CallCenterQA, #AgentPerformance, #ContactCenter, #CustomerService