Cohorts, Culture, and Connection: Inside Consumer Credit Union's Onboarding Evolution

In this episode of All Onboard, we talk with Shawn Premer, Chief Human Resources Officer at Consumers Credit Union, about the journey of transforming their onboarding process into a cornerstone of their culture. Over her 13 years at Consumers, Shawn has led the company’s growth from 100 employees to over 430, all while maintaining a strong focus on employee connection, values, and retention.

Learn how Shawn’s approach to onboarding has evolved to meet the demands of a growing workforce and discover strategies that can inspire your own programs, including:

Why hiring in cohorts creates stronger relationships and team alignment.
Steps to tailor onboarding plans to individual roles and learning styles.
Reducing turnover by focusing on cultural alignment during onboarding.
Insights from rethinking onboarding during the challenges of COVID-19.
How to create an effective first-year onboarding journey with built-in feedback loops.

Whether you’re building a new onboarding strategy or enhancing an existing one, this episode is packed with practical advice and inspiration from someone who has seen it all.

Link to Onboarding Assessment: https://www.gocleary.com/onboarding-a...
Link to ROI Calculator: https://www.gocleary.com/onboarding-ROI