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http://VisionBenefits.com - This is a series of Questions and Answers to help you understand Vision Insurance. To get MORE information, go to http://VisionInsurance.com and you can get much more info.

The topic of this video is: How Trained Is Your Customer-Service Staff?

Here is some of what is discussed in this video:

Charlie: Here comes an interesting question. We have some employees who are really tech savvy and so they're searching all over the internet all the time and they want to know about digital lenses, they want to know about the shape of the eye.

Would a good top-of-the-line vision insurance company have experts inside that know about glasses, contact lenses, and frames, or do my employees have to wait until they go to the appointment with their eye doctor?

Sherry: A good top-of-the-line vision insurance company will have the expertise available to any one of their customer service representatives. They should send those representatives to schooling in regards to the different type of lenses that are available, contact lenses that the members wear, and also to visit a laboratory who has met the standards to be participating with the vision insurance.

Charlie: Talk to me for a minute about the laboratories. I understand that some vision insurance companies have their own, so the doctors are required to go only to that lab. I'm switching gears here, but don't I as the eye doctor want to have a choice of where I go?

Maybe somebody is really good with progressives, maybe they're good with coatings, maybe they're good with contacts. I ought to be able to decide, shouldn't I?

Sherry: Yes. That's why a vision insurance company will have many labs who meet the requirements available to those doctors.

Charlie: So it's real important for the staff of the vision insurance company to be educated in this to be able to answer questions and always be on the lookout for what is a better choice as time moves on?

Sherry: That is correct.

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You know you need great vision and eye care is vital. PLUS, getting an eye exam can help determine other physical problems like MS (in addition to glaucoma and other diseases of the eyes).

Companies and nonprofits often offer Vision Insurance as a benefit to their employees and associates. But not too many people know much about it, so this series was created.

Eye glasses, contact lenses, and good vision health - learn more in this series by going to http://VisionBenefits.com


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