Episode 7: Listening to Your Customers

Episode 7 dives into the future of customer experience, shaped by customer feedback and emerging trends. Shawndra Tobias, Melissa Wood, and Jim Iyoob from Etech Global Services discuss the role of feedback in refining operational processes, training programs, and technology strategies.

What You’ll Learn:
• Importance of customer feedback in operational excellence
• Customer-driven innovations in service delivery and technology
• Challenges in collecting and implementing feedback
• Future trends in customer experience based on feedback
• Impact of feedback on business growth and customer loyalty

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