Скачать или смотреть YaSM and ITIL 4

Translating ITIL® 4 into specific service management processes is difficult for many organizations: The latest edition of the popular ITIL framework describes principles and practices and includes a huge amount of guidance, but ITIL 4 also says we should use common sense and keep things 'simple and practical'. That sounds like a bit of a conundrum!

In this video, Stefan Kempter provides a brief overview of the guidance contained in ITIL 4 and presents the YaSM model. YaSM describes exemplary processes and provides a complete set of process and document templates, so you don’t have to start from nothing as you define the service management processes of your organization.

► Time stamps for this video are as follows:
00:00 Putting ITIL 4 into practice
00:50 ITIL 4 guidance: Key components
01:13 ITIL 4 four dimensions model
01:27 ITIL 4 service value system
01:59 Processes for ITIL 4
02:46 Benchmark: ISO 20000
03:07 Process model for ITIL 4
03:50 ex. #1: Incident management
04:51 ex. #2: Continual improvement (CSI)
06:33 Agile, Lean, DevOps: Progressive practices in ITIL and YaSM
08:24 More about YaSM und ITIL 4

In the YaSM Wiki we explain how the YaSM service management model and the YaSM processes relate to ITIL 4:
► https://yasm.com/wiki/en/index.php/Ya...

Detailed mapping between ITIL V3 and ITIL 4:
► https://yasm.com/wiki/en/index.php/IT...

Check out the YaSM web site for more detailed information about the YaSM process model:
► https://yasm.com/en/products/yasm-pro...


The YaSM channel on YouTube:
►    / @yasm-model  

Video (German version):
►    • YaSM und ITIL 4